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Index of Support Guides
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How are new revisions of parts/assemblies created?
How are new revisions of parts/assemblies created (Version vs. increment)? The online "PTC WindChill Help Center" indicates there should be a "Revise" option but I don't see it.
I've attached screen shots of the CommonSpace and WorkSpace views.
Regards,
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Creo 3.0 License Problem - No Reply via Academic Case Logger..?
Hi.
I am having a problem with my Creo 3.0 M070 University Student Standard Edition license, which seems due to MAC Address/Host-ID issues caused by the use of mobile broadband & modem set-ups I use for internet access, and I have submitted a request for Academic Support via the use of the Academic Case Logger form ( Academic Case Logger ) over a week ago now but have yet to receive any reply.
As I have a relatively urgent need for assistance in resolving this license problem I am having, I just wanted to ask via this community how long it can be expected to take to get a response/assistance via use of the academic case logger form - and - how I could perhaps chase it up as no case reference number was given to me when I submitted the request (I only got a message on the web-page stating that my academic support request was submitted successfully)?
Also, is there any other avenue to request technical academic support re license/Host-ID related issues, or is the academic case logger form the only available option..?
Some feed-back / direction re the above would be greatly appreciated.
Regards,
Robert Brandini.
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Creo 3.0 Parametric on Windows 10
My son has asked for us to download the Student Version of Creo 3.0 onto his computer.
Does anyone know if it will run and is supported on Windows 10 ?
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Trouble checking in files to Windchill
We have been using Windchill 10.2 for a while now along with Creo 2.0. Creo file management has been working fine.
Today we no longer seem to be able to upload parts. When I try I get "Upload failed" and "See the Event Management console for details". When I go to the console it is blank and provides no additional information.
We have one member who just started using Windchill and is using Creo 3.0 (we were going to all upgrade, just didn't do it yet). She tried to upload a part and got the same thing but got the following in the event console:
Transaction aborted when accessing versioned row in table 'first.QueueEntry' in database 'first'. Requested versioned row was not found. Your tempdb is probably out of space. Please refer to BOL on how to configure- tempdb for versioning.
Any thoughts on how to get us back up and running? Everything was working very well up until today...
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creo 3.0 wont boot
I've just installed Creo 3.0 M070 on my computer with Windows 10 64bit and it wont boot. The loading icon appears for a couple of seconds and then vanishes with no message. Iv'e disabled my graphics card to to see if that was the cause but no luck there. Any help?
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Creo Parametric 3.0 M070 invalid license
I download and installed Creo Parametric 3.0 M070. When I try to run the program, the Warning Message List appears, saying "License request failedfor feature"
The license I received by email is, BK309206EDSTUDENTUNICL
Thanks for you help.
regards,
Gerardo
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I recently purchased Creo Elements/Pro 5.0 Student Edition and having software load issues. See picture
It never gets past this point in the install.
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Creo 2.0 M200 Quality Agent Error - Workaround
There is a known issue with the Quality Agent in Creo 2.0 M200. This has been reported to the PTC R&D team, and they are working hard on finding a solution. In the meantime, the academic download page has been rolled back to M170 in an effort to get around the error.
If you are having an issue with the M200 version of Creo 2.0, I would recommend uninstalling and then installing the M170 version found here: http://www.ptc.com/appserver/auth/it/esd/academicFree.jsp
Thanks,
Chris
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creoview ...
how can i get the starbase files onto the ipad to pull up on creoview?
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Creo 3.0 License Problem - No Reply via Academic Case Logger..?
Hi.
I am having a problem with my Creo 3.0 M070 University Student Standard Edition license, which seems due to MAC Address/Host-ID issues caused by the use of mobile broadband & modem set-ups I use for internet access, and I have submitted a request for Academic Support via the use of the Academic Case Logger form ( Academic Case Logger ) over a week ago now but have yet to receive any reply.
As I have a relatively urgent need for assistance in resolving this license problem I am having, I just wanted to ask via this community how long it can be expected to take to get a response/assistance via use of the academic case logger form - and - how I could perhaps chase it up as no case reference number was given to me when I submitted the request (I only got a message on the web-page stating that my academic support request was submitted successfully)?
Also, is there any other avenue to request technical academic support re license/Host-ID related issues, or is the academic case logger form the only available option..?
Some feed-back / direction re the above would be greatly appreciated.
Regards,
Robert Brandini.
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Creo 2.0 M200 Quality Agent Error - Workaround
There is a known issue with the Quality Agent in Creo 2.0 M200. This has been reported to the PTC R&D team, and they are working hard on finding a solution. In the meantime, the academic download page has been rolled back to M170 in an effort to get around the error.
If you are having an issue with the M200 version of Creo 2.0, I would recommend uninstalling and then installing the M170 version found here: http://www.ptc.com/appserver/auth/it/esd/academicFree.jsp
Thanks,
Chris
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downloaded creo 3.0, why am i getting email for 2.0 license?
by the way my creo 3.0 is not opening iget error message?
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instalation was good. when attempting to open creo parametric i get this. i pressed yes and the sec. screen appeared.
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License Request Failed for Feature
Problem Outline:
This problem is characterized by an error message that appears right after PTC Creo 2.0 launches. The error appears in a Creo window named "Warning: Message List" and typically has a large amount of text below the "License request failed for feature" which appears at the top. A screenshot of the message is shown below.
Solution:
This error appears when Creo is unable to effectively validate your license file. Often this happens when a license file expires, becomes corrorupt, is generated incorrectly or is deleted. Alternatively since your Creo license is tied to the Host ID of the first priority network card on your computer your computer may be using the wrong Host ID. Often, computers have more than one network card (wireless and LAN) and if one of the cards is enabled or disabled after licensing, the first priority network card and thus Host ID will change. If this happens, Creo will open with a message that says “License request failed for feature” and if you expand the Warning Message List dialog box, you will see “Invalid host”.
If you see "Invalid Host" in the Warning Message List dialog box then try this guide...
If you do not see "Invalid Host" or the above guide was unsuccessful, then use this guide to send Academic Support your license file....
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Creo 2.0 Installation issue
Hi, I am a college student and I'm trying to install and run Creo 2.0 on my MacBook Pro (OS X 10.11.3) using Wine. I was able to open the setup.exe, input the License code given in the guide on the Simple License Entry slot, and Login with my credentials, but I get an error message that reads "Please provide mandatory values". What can I do to solve his issue?
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Creo 2.0 and Intel HD 4600 graphics
I am a mentor for FRC Team 2877 - The Ligerbots, and one of my tasks is to build our Creo skill base over the summer to put us in a better position for the next build season.
I have two nominally identical machines - Dell Optiplex 9020 with Intel graphics, running Windows 7 64 bit, purchased at the same time, identical hardware and nominally identical update history, similar software installed. I have verified that the graphics driver version is the same on both machines and that both installed Windows updates recently. We installed Creo 2.0 (M070) on one of them during build season (late January/early Feb) and the install went smoothly and everything ran fine (and continues to run well). Today I installed Creo 2.0 on the other one, and it wouldn't start up (gives a fatal error message). We had seen this before on other machines, so I created a config.pro file with the line "graphics win32_gdi". This allows it to start up as expected. Once it's running, I can set the graphics to opengl (using file->options->configuration editor), and it continues to run, and I can restore the last session and it will set the graphics to opengl and run OK, but I can't start it without the config.pro file that sets it to win32_gdi. The current version is M100.
I have three questions.
(1) Could this be a difference in the Creo builds? Can anyone suggest any other reason that the two systems would behave differently - other drivers, registry keys, etc?
(2) I see no difference in performance, but I only opened simple parts and assemblies. Is there a downside to using win32_gdi?
(3) Should I worry that Creo 3.0 won't run at all on these machines?
Thanks,
Noa Rensing
FRC Team 2877 - Ligerbots
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Creo 3.0 License Problem - No Reply via Academic Case Logger..?
Hi.
I am having a problem with my Creo 3.0 M070 University Student Standard Edition license, which seems due to MAC Address/Host-ID issues caused by the use of mobile broadband & modem set-ups I use for internet access, and I have submitted a request for Academic Support via the use of the Academic Case Logger form ( Academic Case Logger ) over a week ago now but have yet to receive any reply.
As I have a relatively urgent need for assistance in resolving this license problem I am having, I just wanted to ask via this community how long it can be expected to take to get a response/assistance via use of the academic case logger form - and - how I could perhaps chase it up as no case reference number was given to me when I submitted the request (I only got a message on the web-page stating that my academic support request was submitted successfully)?
Also, is there any other avenue to request technical academic support re license/Host-ID related issues, or is the academic case logger form the only available option..?
Some feed-back / direction re the above would be greatly appreciated.
Regards,
Robert Brandini.
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Hello, is PTC Creo Direct available under student licencing ? Thanks
Thanks
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PROE Student Edition4 - license request fails
i had been using PROE Student Edition4 since 7/2010 with no problems on a Lenovo T400.
In 2014 i installed a trial version of Creo Elements which apparently expired recently. I
tried to use it and it displayed a expired license notice.
when i tried to use my PROE 4 a warning display showed:
License request failed for feature PROE Student Edition4: -9
Invalid host
Displaying status for license file: C:\Program Files(x86)\ProEngineer Student Edition\text\licensing\license.dat
License server: none
License in use Free Version
Expire Date SCN
PROE Student Edition4 Uncounted 29.0 None Student Edition4 Locked to: 00-1E-65-AA-7F-B6
i tried to reactivate with the CD1, but was denied as maximum number of activations had occurred.
i uninstalled, but kept the license.dat file), reinstalled from CDs with reference to the original license.dat file,
but get the same warning.
i notice the physical address with the install displays: 00-24-7E-DA-23-A4 which differs from PTC Host_ID.
my original install notation indicated the same addresses, but i have no info what happened to expedite the install.
did the expired trial version kill my original PROE4 license?
am i now SOL uninstalling with no good license file & unable to get activation?
or is there some host server that is lost?
lenny
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