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Creo Parametric 2.0 launching problem

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Hi, I tried to launch Creo Parametric 2.0 student version after i downloaded, but i encountered a fatal error.

The system says: "Fatal error encountered. A traceback has been written to C:\Users\Public\Decouments\traceback.log Please send it to Technical Support."
Does anybody know how to solve this problem?

 

Thanks


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