I'm a FRC mentor who recently got a new computer, and want to install Creo on it. I tried using the product code from the first time that I got it (as told to do over in the FIRST forums - they told me via PM that the product code is the same for all students), and when I put the product code in to to the installer, it asks me to login to ptc.com, and then simply tells me "Error!". If I hover over it, it says to please contact PTC license support.
What do I need to do to get Creo on this machine? FWIW, I downloaded it again from https://www.ptc.com/appserver/auth/it/esd/academic.jsp and still no dice.